Seize the opportunities of a digital future
through powerful, modern CIS & CRM solutions
AI & OMNICHANNEL
Boost productivity and customer engagement
Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.
Our solutions and services
are 100% focused on utilities
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The proof is in our track record
We build and implement software for utilities that helps great people do great work.
“Itineris provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
Recognized as a leader by Gartner
“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”
News & insights
Dallas Water Utilities selects Itineris for customer information system replacement
After a thorough evaluation of 17 different software vendors, Dallas Water Utilities selected Itineris to implement UMAX to replace their aging legacy system.
3 ways AI is transforming how utilities serve customers
Discover how Microsoft's Copilot AI, a natively integrated component of our UMAX CIS/CRM, can enhance customer experience, alleviate demand on your customer service teams, and boost operational efficiency.
Itineris strengthens its European Management Team
Itineris strengthens its European Management Team - highlighting the company’s commitment to growth.
