ENERGY UTILITIES

Deliver exceptional service while controlling costs.

The energy transition brings unprecedented challenges. Competition is intensifying, and profit margins are under pressure. In this environment, energy utilities must deliver excellent customer service, reduce cost-to-serve, and improve contribution margins – all while staying competitive.

Flexible product offering

Easily manage energy products and services, launch new offerings fast, and stay ahead of evolving customer needs.

Win and retain customers

Retain and acquire customers with targeted marketing, efficient lead follow-up, and streamlined sales processes.

Turn data into insights

Turn your data into real-time insights to enable smarter decisions, personalized offers, and improved operational efficiency.

Automate & digitalize operations

Streamline operations and reduce cost-to-serve with AI-powered automation, empowering both your CSRs and customers.

With new products and players constantly reshaping the energy industry, success demands more than just keeping pace – it requires raising the bar at every turn. That means constantly improving our systems, processes, products, and customer proposition. UMAX gives us the platform to do exactly that.

Sean O’Loughlin

Managing Director
Flogas Energy

Sean O’Loughlin

Managing Director
Flogas Energy

Flexible product offering

Customers today expect more than conventional electricity and gas. They want a full range of energy products and services, from solar panels and EV meters & chargers to energy audits and smart home solutions.

UMAX allows you to manage all products and services flexibly and bring new offerings to market quickly. This agility helps you stay ahead of competitors and respond to evolving customer needs.

Win and retain customers

With shrinking margins and rising competition from community switching services, price comparison sites, and new entrants, retaining and acquiring customers is critical.

The UMAX Utility Suite enables targeted marketing campaigns, effective lead follow-up, and streamlined sales processes. This will help you build stronger relationships with customers and prospects.

Turn data into insights

Utilities generate enormous volumes of data every day. The challenge is turning this data into actionable insights that benefit both your operations and your customers.

The UMAX Utility Suite provides the tools to analyze, visualize, and leverage your data in real-time, enabling smarter decision-making, personalized offers, and operational efficiency.

Automate and digitalize operations

Automation is key to improving efficiency and reducing cost-to-serve. By digitizing customer journeys, validating processes automatically, and identifying exceptions in real-time, utilities can streamline operations with minimal manual effort.

With our AI-powered Customer Self-Service Portal you can extend this automation to your customers, allowing them to pay bills, access account information, and find answers online – all without manual intervention.

OUR SOLUTIONS

UMAX Utility Suite

Itineris’ UMAX Utility Suite is a flexible, AI-powered platform for utilities, combining CIS, CRM, ERP, and data solutions. It helps you streamline operations, deliver personalized customer experiences, and act on real-time insights, all seamlessly powered by Microsoft and Copilot.

UMAX Customer Platform

At the core of our Utility Suite, the UMAX Customer Platform provides a robust set of modules designed to streamline operations, simplify processes, and elevate customer engagement.

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UMAX Real-Time

Leverage real-time data to optimize operations, enable dynamic pricing, manage imbalances, and run what-if simulations – supporting complex tariffs and the rollout of new products and services.

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UMAX Add-ons

Extend and enrich your UMAX experience with advanced capabilities that seamlessly integrate with the UMAX Customer Platform.

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UMAX & AI

AI and Microsoft Copilot are natively embedded in the UMAX Utility Suite, using machine learning and intelligent agents to help you work smarter and achieve better results.

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Discover how we empower utilities to work smarter

A utility expert will be in touch shortly.

ENERGY UTILITIES

The proof is in our track record

We build and implement software that empowers utility teams to work smarter and achieve better results.

Itineris Customer: Lansing Board of Water & Light

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