Customer centricity and cost-efficient operations
to support sustainability challenges
Water utilities are currently facing many environmental and sustainability challenges:
just think about climate change and global warming, the reduced availability of water,
and leakages in distribution networks. In half of the European countries, 20% of clean drinking
water does not reach the customer’s tap. Non-revenue water (NRW) and increased production costs are adding a lot of pressure, preventing water companies from investing in innovation.
We understand your challenges and are here to provide guidance and support.
Deliver operational excellence
at a low cost to serve
As a Water utility, you want to fully focus on your core business: supplying water solutions. In order to be able to do so, administrative processes need to run smoothly and highly automated.
We have helped numerous water companies across Europe and North America to automate and streamline their business processes. Our configurable Customer Information System is specifically designed to meet the needs of high-volume and high-performing water utilities.
Put your customers at the center
in communication and action
Your customer service representatives need to have all data at hand when a customer calls. This empowers them to respond first-time-right to customer inquiries and, at the same time, they also have the tools to efficiently plan field interventions when needed.
Our solutions allow pro-active customer management through omnichannel and self-service capabilities. You will always have a 360 customer view across all communication, key processes, and field interventions.
Optimize your financial operations
Having a clear and up-to-date view of your financials is important to make the right business decisions.
Our solutions allow you to automate and modernize your global financial operations. The seamless integration with Microsoft Dynamics 365 Finance Insights and its underlying machine learning models, will empower you to monitor business performance in real-time, including:
- full general ledger capabilities,
- intelligent budgeting and forecasting,
- touchless vendor invoicing,
- fixed assets lifecycle management,
- advanced project operations, and
- simplified compliance to local regulation.
Achieve supply chain resilience
To achieve your procurement goals, you need a sophisticated supplier management framework, including purchasing policies and workflows to support your tendering processes.
Our solutions allow you to source your projects and asset management processes efficiently using digitized inventory management with real-time visibility, optimized master planning, and a fully integrated warehouse management system.
Easily integrate with third-party solutions
Each application landscape is unique. That is why having an open architecture to easily integrate with other business applications and third-party services is key.
Our solutions natively integrate with the powerful Microsoft Dynamics 365 platform. You can take advantage of Microsoft’s global partnerships, with 500+ platform connectors, and add industry connectors with the most common applications in the water sector such as Enterprise Asset Management or GIS solutions.
We understand your business
Our process implementation template, together with our experienced team of SMEs, guarantee
an efficient and successful implementation of industry best practices, in accordance with your country specific regulations.
Discover our Utility solutions
Our cloud-based solutions are specifically designed to meet your needs as a utility company. We provide you with modern SaaS solutions that help automate your business processes and enhance the experience of your customers.
Our UMAX solutions are built on and are fully integrated with the Microsoft Dynamics 365 platform.
Industry partners
Itineris engages with industry partners to drive innovation.
Book a demo
News & insights
Supercharge your utility data to benefit your customers and society
Learn how to maximise the potential of your water utility’s data to benefit your customers and society.
Itineris bolsters ambitious growth plans and acquires Opinum
This acquisition fits in the ambition of both companies to be at the forefront of the energy and digital transition.
NYC DEP modernizes operations with UMAX
We have successfully launched our cloud-based Customer Information Solution, UMAX, at The New York City Department of Environmental Protection (DEP).
