Itineris

Automate your business processes.
Delight your customers.
Eliminate data silos.

UMAX by Itineris

UK water companies face numerous challenges, from managing leaks and adapting to climate change to meeting regulatory demands and evolving customer expectations.

Itineris’ UMAX is a utility software platform tailored to address these needs.

Whether you need accurate real-time billing forecasts, a forward-thinking payment system, or data-driven insights to enhance customer experiences and boost your NPS rating and C-MeX scores, UMAX is designed with your priorities at its core.

UMAX can help you to:

  • Automate your billing process, and accurately forecast revenues.

  • Tackle key challenges associated with legacy systems, including payment matching limitations.

  • Simplify your architectural landscape through seamless integrations and broader capabilities.

  • Transform your customer interactions with document management capabilities, proactive communication, personalised services, and user-friendly self-service platforms.

  • Turn your CSRs into the heroes of your business.

  • Achieve predictive maintenance and advanced asset management through integrated planning and coordination.

All UMAX functionalities are cloud-based, built on Microsoft Dynamics 365,
and seamlessly integrate with the Microsoft technology stack and many other utility-specific applications.

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365

Perks of using UMAX

  • Streamlined Processes – Reduce manual tasks and integrate with your existing systems, allowing users to focus on exceptions and the most important customer issues, thereby enhancing the experience for both your employees and customers.

  • Customer Insights – Leverage omnichannel data to proactively manage and enhance customer satisfaction.

  • Open Data – Since all data generated in UMAX is exportable, you can use advanced analytics and AI-driven insights for better decision-making.

  • Flexibility & Configurability – An out-of-the-box solution that can be easily tailored to fit your business processes and information needs. Its document management features eliminate the need for lengthy and costly change management procedures.

  • Embedded AI – Utilise AI functionalities to streamline customer service, manage cases efficiently, access a conversational knowledge expert, anticipate payment behaviour, and more.

UMAX offers global integrations with over 100 applications
used by utility companies worldwide.

STANDARD API’S

Integrate data and functionality from UMAX in other applications, including Portals and Mobile Apps.

CONNECTED PROCESSES

Create connected processes between UMAX and other internal or external applications.

OPEN DATA

All data in UMAX will be available for external consumption, advanced analytics and AI driven insights.

Unlock the potential of your data

UMAX is natively integrated with the Opinum Data Hub, our cloud-based data and visualisation platform for utilities. It allows you to:

  • Monitor Water Quality – Continuously track indicators such as pH, turbidity, and contamination levels using sensor data.

  • Forecast Demand – Apply advanced algorithms to predict future demand accurately.

  • Detect Leaks – Utilize acoustic sensors, pressure, and flow meters to identify leaks in real-time.

  • Visualise Smart Meter Data – Access and integrate timeseries data through interactive dashboards.

Talk to an expert

If you want to discuss how we can further improve your customer service, don’t hesitate to contact our UK water expert!

Paul Rogers, Business Development Consultant at Itineris

Paul Rogers, Business Development Consultant at Itineris, has been working in the water industry for nearly 20 years now, both in the wholesale environment and in the retail space. He has built a strong expertise in revenue and income maximization, leakage detection, network investment delivery, metering, and key account management.

email paul

The proof is in our track record

With over 20 years of global experience in utility software projects, we are well-equipped to understand and address your unique challenges.

Itineris Customer: New York City Department of Environmental Protection
Manatee County
Regional Water Authority
Itineris Customer: City of Tallahassee
Itineris Customer: De Watergroep
Itineris Customer: Evides
Itineris Customer: Dunea
Itineris Customer: Boston Water and Sewer Commission
Itineris Customer: Cape Fear Public Utility Authority
Itineris Customer: City of Baltimore

Becoming a utility of the future

With UMAX and its powerful integration with Microsoft Dynamics 365 for Finance, Itineris was able to help NYC DEP improve their business analytics, customer empowerment tools, and digitization while automating manual processes.

CUSTOMER CASE

Modernizing water utilities at De Watergroep since 2009

The Belgium company De Watergroep is one of the largest drinking water companies in the Benelux region. They serve more than 3 million consumers and thousands of companies at 180 municipalities through a distribution network that spans more than 34,000 kilometers.

CUSTOMER CASE

The City of Tallahassee:
#1 APPA-voted public utility in America

The City of Tallahassee, Florida (COT) supplies water, wastewater, electricity, gas, and refuse services to more than 106,000 customers in the state capital, Tallahassee, and parts of unincorporated Leon County.

CUSTOMER CASE

Improving customer service and operational efficiency at Dunea

Dunea produces and supplies drinking water to approximately 1.3 million customers in the western part of South Holland, the Netherlands. The company manages more than 40,000 kilometers of pipelines, of which they replace more than 75 kilometers each year.

Get inspired

5 ways to navigate the AMP8 challenge

5 ways to navigate the AMP8 challenge with success

With AMP8 approaching, the water industry faces significant challenges. Discover five ways in which smart technology can help overcome them.
Read more >
Water utilities preparing for AMP8

Supercharge your utility data to benefit your customers and society

Learn how to maximise the potential of your water utility’s data to benefit your customers and society.
Read more >
Microsoft headquarter

The Itineris + Microsoft connection

When utilities seek a new CIS, they are often forced to choose between large vendors with weak support and smaller vendors that lack technological power. But what if you could have both?
Read more >