Seize the opportunities of a digital future
through a powerful, modern CIS & CRM solution
AI & OMNICHANNEL
Boost productivity and customer engagement
Leverage AI, including Microsoft’s Copilot, to empower your Customer Service Representatives (CSRs) in streamlining conversations, efficiently managing cases, utilizing a conversational knowledge expert, and much more. Seamlessly connect with your customers on their preferred channels with the help of omnichannel functionality.
Our solutions and services
are 100% focused on utilities
Book a demo
The proof is in our track record
We build and implement software for utilities that helps great people do great work.
“The combination of UMAX and Microsoft provides a world-class cloud and SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. In my role, that helps me sleep at night. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.”
Cecil McMaster,
Business Information Officer,
New York City Department of Environmental Protection
“After a careful and detailed evaluation, we selected Itineris. Other vendors either had a history of poor customer support, or offered solutions that were too complex or not complex enough. Itineris was the right-sized solution, offered out-of-the-box functionality, and had a compelling story by being developed on the Microsoft Dynamics 365 platform.”
Peter Hunt,
Chief Information Officer
Boston Water & Sewer Commission
Recognized as a leader by Gartner
“Vendors focused on offering cloud-first solutions have started to make inroads into the market. They are challenging the value proposition of leading CIS vendors by focusing on product cost and agility.”
News & blog posts
Dallas Water Utilities selects Itineris for customer information system replacement
After a thorough evaluation of 17 different software vendors, Dallas Water Utilities selected Itineris to implement UMAX to replace their aging legacy system.
3 ways AI is transforming how utilities serve customers
Discover how Microsoft's Copilot AI, a natively integrated component of our UMAX CIS/CRM, can enhance customer experience, alleviate demand on your customer service teams, and boost operational efficiency.
Manatee County achieves digital transformation milestone with successful UMAX CIS deployment
We're excited to announce that Sarasota County Public Utilities has contracted with Itineris for the implementation of our UMAX CIS.
