Itineris | Utility News & Events

3 ways AI is transforming how utilities serve customers

The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.

Read artiCle

3 ways AI is transforming how utilities serve customers

Insights

News

Events

Industry insights

Supercharge your utility data to benefit your customers and society

Learn how to maximize the potential of your water utility’s data to benefit your customers and society.

3 ways to boost productivity and customer engagement with Microsoft Copilot

Microsoft’s forthcoming Microsoft 365 Copilot is a revolutionary AI tool that combines large language models (LLMs) with business data and Microsoft 365 applications.

How to create a seamless customer experience

Today, utility customers want to be able to optimize their energy bill, use the eco-friendly energy sources they want, have the freedom to select the service provider of their preference, and all while enjoying a seamless customer experience. Key to this is understanding the customer journey.

Helping utility customers become water conservation heroes

To optimize water conservation initiatives, utilities are streamlining their processes and implementing automated insights. Learn how your utility customers can become real water conservation heroes.

Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities

Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.

Assisting vulnerable customers and managing debt

Today, utilities are faced with an increasing number of customers who struggle to pay their energy or water bill. Now more than ever, you must adopt a proactive, digital approach to managing customers in debt.

Company news

Sarasota County Public Utilities selects Itineris for Customer Information System

October 23rd, 2023|

We're excited to announce that Sarasota County Public Utilities has contracted with Itineris for the implementation of our UMAX CIS.

Hans Dekeyser appointed General Manager for Itineris North America

October 24th, 2022|

We are pleased to welcome Hans Dekeyser in the newly created role of General Manager for Itineris North America. Within that role, Hans will oversee the overall day-to-day operations in the US.

River Cleanup comes to New York – supported by Itineris

September 1st, 2022|

On September 17th, Itineris is joining River Cleanup and three other mission-driven organizations to take on a massive river cleanup at Randall's Island Park.