FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Industry insights
Supercharge your utility data to benefit your customers and society
Learn how to maximize the potential of your water utility’s data to benefit your customers and society.
3 ways to boost productivity and customer engagement with Microsoft Copilot
Microsoft’s forthcoming Microsoft 365 Copilot is a revolutionary AI tool that combines large language models (LLMs) with business data and Microsoft 365 applications.
How to create a seamless customer experience
Today, utility customers want to be able to optimize their energy bill, use the eco-friendly energy sources they want, have the freedom to select the service provider of their preference, and all while enjoying a seamless customer experience. Key to this is understanding the customer journey.
Helping utility customers become water conservation heroes
To optimize water conservation initiatives, utilities are streamlining their processes and implementing automated insights. Learn how your utility customers can become real water conservation heroes.
Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities
Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.
Assisting vulnerable customers and managing debt
Today, utilities are faced with an increasing number of customers who struggle to pay their energy or water bill. Now more than ever, you must adopt a proactive, digital approach to managing customers in debt.
Company news
Hans Dekeyser appointed General Manager for Itineris North America
We are pleased to welcome Hans Dekeyser in the newly created role of General Manager for Itineris North America. Within that role, Hans will oversee the overall day-to-day operations in the US.
River Cleanup comes to New York – supported by Itineris
On September 17th, Itineris is joining River Cleanup and three other mission-driven organizations to take on a massive river cleanup at Randall's Island Park.
Itineris successfully completes new capital increase
Marc Coucke's investment holding company Alychlo invests 16 million € in the Belgian technology company.
Event calendar
Join us at the
Digital + Cloud Summit
August 29-31, 2022
We are pleased to announce our participation in the 2022 Digital + Cloud Summit from August 29th to August 31st, 2022 in Los Angeles, California.
IWA World Water Congress & Exhibition
September 11-15, 2022
Denmark
We are joining the IWA World Water Congress & Exhibition from September 11th - 15th in Copenhagen, Denmark.
Future of Utilities Summit
November 21-22, 2022
London, UK
We look forward to meeting you at the Future of Utilities Summit, to be held from November 21st - 22nd in London, UK.
