FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Industry insights
Payment assistance made simple for utilities
The number of unpaid utility bills is on the rise. To alleviate this, utilities must optimize their processes for handling customer payment assistance programs.
How new technologies are transforming the operational efficiency of water utilities
Data gathered from customers, plants, and equipment enables utilities to optimize the way they monitor their operations, communicate with stakeholders, and maintain their assets.
How AI can enhance utilities’ billing performance
The energy sector is evolving to a technology-driven, modern marketplace, embracing AI solutions in a quest to continuously improve customer experience and services.
How the Internet of Things is a game changer for utilities
The Internet of Things (IoT) will revolutionize how customers interact with not only their devices, but also with you as a utility.
How utilities can leverage data and AI for quicker time to market and happier customers
Learn how you as an energy utility can leverage data and AI for quicker time to market and happier customers.
Why water utilities should embrace omnichannel communications
Learn how you as a water utility can provide your customers with many communication channels through one single experience.
Company news
Wishing you a happy holiday season from all of us at Itineris and Opinum!
As we are heading into a new year, we want to thank all our colleagues, customers, partners, and friends for the wonderful time we have had this year.
Itineris bolsters ambitious growth plans and acquires Opinum
This acquisition fits in the ambition of both companies to be at the forefront of the energy and digital transition.
NYC DEP modernizes operations with UMAX
We have successfully launched our cloud-based Customer Information Solution, UMAX, at The New York City Department of Environmental Protection (DEP).
Event calendar
Utility Week Live
May 17-18, 2022
Birmingham, UK
We are joining the Utility Week Live conference from May 17th - 18th in Birmingham, UK.
Meet us at CS Week
May 3-6, 2022
We are pleased to announce that we will be sponsoring CS Week, to be held from August 17-19.
Future of Utilities – Water
March 21-22, 2022
London, UK
We look forward to meeting you at the Future of Utilities Water conference, to be held from March 21st - 22nd in London, UK.
