FEATURED ARTICLE
3 ways AI is transforming how utilities serve customers
The utility sector has long been known for reactive customer service, long wait times, and impersonal responses to inquiries. Fortunately, technological advancements have paved the way for tremendous improvements in this space, and they’re more accessible than ever before.
Industry insights
Implementing a new CIS: 6 steps that will set you up for success
6 steps that will set Utilities up for success when implementing a new CIS.
Staying On-Premise or going to the cloud: how to make your decision?
What factors are influencing Utilities to move their CIS solutions from on-premise to the cloud?
Replacing your legacy CIS: 5 steps that will help you select the right CIS and vendor
The Customer Information System is the brain of a Utility. Replacing such a mission-critical system does not happen overnight and implementing new technology can be challenging, even daunting.
5 steps companies can take to improve operations and unlock new revenue opportunities
How to improve your operations and unlock new revenue opportunities with simple tech and talent changes.
Analyzing the cost of a modern CIS system: 5 findings that influence the business case
These findings significantly influence Utilities’ “cost to serve” customers and substantiate the investment in a new CIS system.
INTERVIEW: How can Utilities improve Customer Experience in uncertain times?
Microsoft and Itineris share their views on how Utilities can redesign their customer retention strategies to reduce overall churn.
Company news
Filip Tack joins Itineris as VP of Strategic Development
With his more than 20 years of corporate and business development expertise in the SaaS industry, Filip is an important addition to our leadership team.
Itineris achieves prestigious Microsoft Business Applications 2021-2022 Inner Circle award
We are grateful and proud to have achieved the prestigious Microsoft Business Applications 2021/2022 Inner Circle award for the second year running. Membership in this elite group is based on sales achievements that rank Itineris in the top 1% of the Microsoft’s Business Applications global network of partners.
Providing our customers with a cutting-edge risk assessment tool for bad-debt prevention
Itineris announced today the successful integration of UMAX, our modern, highly configurable CIS & CRM solution, to the ONLINE Utility Exchange, a premier bad-debt elimination tool. This integration was developed in conjunction with Lansing Board of Water and Light (LBWL) and will allow UMAX users to eliminate bad debt during the application process.
Event calendar
Future of Utilities – Smart Energy
March 8-9, 2022 London, UK
We look forward to meeting you at the Future of Utilities Smart Energy conference, to be held from March 8th - 9th in London, UK.
The Utility Management Conference
February 21-24, 2022 in Orlando, Florida
We look forward to meeting you at the WEF/AWWA Utility Management Conference 2022, to be held from February 21st-24th in Florida, US.
Meet us at CS Week
August 17-19, 2021
We are pleased to announce that we will be sponsoring CS Week, to be held from August 17-19.
