Increase your customer
contribution margin

As the energy landscape evolves with electric vehicles and renewable production, utilities should adapt their offerings to meet their customers’ changing needs.

Our solutions empower you to make the shift towards the ‘Energy as a Service‘ model, enabling your customers to become prosumers. This transition not only enables you to implement and promote energy efficiency programs, but it also unlocks new revenue opportunities. Consider scenarios such as customers exporting energy through their EVs, the adoption of dynamic energy contracts, or the introduction of leasing solutions for solar panels, complete with installation and maintenance options.

A modern CIS and CRM solution allows you to:

• Establish a next-generation self-service portal that not only provides your customers access to their contact details and bills but also empowers them to manage payment plans, monitor energy consumption, and more.
• Utilize chatbots and AI-powered FAQs to provide swift and efficient customer service, even beyond regular business hours.
• Identify and track vulnerable customers to provide targeted assistance.
• Grant your CSRs access to a comprehensive 360° customer view for enhanced and personalized support.

This empowers you to boost your sales effectiveness, promptly resolve billing issues, identify vulnerable customers, and provide real-time energy consumption information, all of which elevate the overall customer experience.

Seamlessly collect, aggregate, and integrate real-time data from various sources. This includes data from smart meters, SCADA, IoT sensor data, and more.

Through automated alerts and notifications, you can proactively identify irregularities or trends in data. This data-driven approach supports timely decision-making, which is critical for responding to issues such as power outages, equipment failures, or fluctuations in energy demand. This results in an enhanced operational efficiency.

In a heavily regulated industry, adhering to regulatory requirements is paramount.

This includes meeting environmental standards, energy efficiency targets, and consumer protection regulations.

With our solutions, you can automate these processes, enabling real-time monitoring to ensure compliant reporting.

Today’s management focus is on “connectivity first” and cybersecurity.

Our solutions run on Microsoft Azure, the industry-leading cloud platform, which adheres to the most rigorous security and compliance standards globally. This ensures stability, security, and constant accessibility for uninterrupted utility operations.