Monitoring Consultant

INT - Permanent

Hyderabad, India

There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.


As a Monitoring Consultant, you will...

be a key member of the Enterprise Technology & Services (ETS) department, responsible for overseeing, analyzing, and optimizing batch processes and job scheduling across our technology landscape. You will ensure the reliable execution of automated tasks, timely identification of issues, and continuous improvement of batch monitoring systems to support business operations. 

You will collaborate closely with infrastructure, application, and operations teams in ETS & the R&D teams in the Business Units to ensure consistent, secure, and efficient operations for UMAX and related systems. 
You will contribute to ETS standards, foster cross-team collaboration, and enhance the overall reliability, transparency, and performance of our batch monitoring and management processes.


What you will work on

Application Monitoring & Automation 
  • Monitor, analyse, and troubleshoot the overall health and performance of the UMAX application, including batch jobs, scheduled processes, integrations, and user-facing modules, to ensure timely and accurate completion of business-critical tasks.
  • Implement and maintain comprehensive monitoring tools and dashboards for UMAX, providing visibility into application status, job failures, performance metrics, system alerts, and user experience indicators.
  • Automate repetitive monitoring tasks, system checks, and alerting mechanisms to accelerate response times, support proactive issue resolution, and minimise operational risks across the entire UMAX landscape.
  • Ensure adherence to ETS-wide governance, scheduling strategies, environment standards, and data quality requirements for all UMAX modules and processes.

Collaboration & Cross-Application Reliability 
  • Support seamless coordination between infrastructure, application, and operations teams to resolve issues, optimise UMAX processes, and uphold service levels for all business units.

Reliability, Documentation & Continuous Improvement 
  • Monitor UMAX application health, detect bottlenecks or recurring failures across all modules, and propose enhancements for speed, reliability, scalability, and maintainability.
  • Maintain clear technical documentation covering job schedules, monitoring standards, integration patterns, runbooks, and system architecture for UMAX.
  • Promote and support continuous improvement practices across ETS, with a focus on enhancing the end-to-end reliability and transparency of the UMAX application and its supporting processes.

What you bring


Experience & Background 
  • Minimum of two years’ hands-on experience in application monitoring, encompassing batch processing, job scheduling, and automation within enterprise environments.
  • Demonstrated ability to support large-scale application landscapes, including batch and real-time processes for ERP or customer information systems (CIS) such as Dynamics 365, UMAX, or similar platforms.
  • Experience working in environments characterised by structured governance, cross-functional teams, and formalised operational processes.

Skills & Competencies 
  • Comprehensive understanding of application and batch monitoring concepts, including job scheduling, system health, availability, performance metrics, alerting, and incident management.
  • Strong analytical and problem-solving capabilities, with a quality-driven, structured approach to troubleshooting and optimisation across the application stack.
  • Excellent communication and stakeholder management skills, enabling effective collaboration across teams and transparent reporting on application status and performance.

Mindset & Ways of Working
  • Ownership-driven, proactive, and committed to reliability and operational excellence.
  • Continuous learner, curious about monitoring innovations and automation trends.
  • Collaborative, supportive, and able to work effectively across multiple teams.

Certifications (or willingness to obtain)
  • Relevant certifications in IT operations, cloud monitoring (e.g. Azure Administrator, Azure Monitor), or automation (nice to have).
  • Microsoft certifications in Azure, Power Platform, or Dynamics (nice to have).

What we offer 
  • A fast-growing and international environment with offices in Hyderabad (India), Ghent (Belgium), Atlanta (USA), London (UK).
  • Working with future-ready water and energy companies and building valuable utility expertise.  
  • Internal mobility, developing your career through various educational programs and growth paths. 
  • An entrepreneurial mindset where you have a direct impact on our growth journey. 
  • An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small. 
  • Onboarding, learning and buddy programs to get ready for a smooth start in your new job. 
  • A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best. 
Apply Now

Didn’t find what you were looking for?

Just drop your CV and motivation, and we’ll let you know if there’s a match.

Your application journey

At Itineris, we believe in a personal approach to help you determine if a career with us is the right fit for you.


1

Apply online

Apply for one of our job openings or send us your CV and motivation. We’ll be happy to check if we find a match.


2

LET’s
MEET

We’ll contact you by phone to discuss your skills and career goals, and to assess whether they align with what we are looking for. If we are a good match, you’ll be invited for an interview at our Hyderabad office.


3

Expert interview

You’ll be interviewed by one of our experts, who will also provide you with more details about the job content, company culture, and growth & development opportunities.


4

JOB
OFFER

If we click, we’ll be happy to send you a job offer, and welcome you to our #OneMagentaFamily!