YOUR ROAD TO EXCELLENCE STARTS HERE

Built for utilities.
Designed for customers.
Powered by AI.

Itineris’ UMAX Utility Suite is a flexible, AI-powered CIS, CRM & ERP platform that helps you streamline operations, deliver personalized customer experiences, and act on real-time insights.

UMAX - CRM and ERP Solution for Utilities built on Microsoft Dynamics 365
One platform

One platform

Connect all utility processes, from customer service to metering, on one unified platform.

Streamlined processes

Streamlined processes

Automate workflows, reduce complexity, and save time.

Actionable analytics

Actionable analytics

Turn real-time data into smarter decisions and better customer service.

HARNESS THE LATEST INNOVATIONS

Work smarter and
serve better with AI

Empower your CSRs with AI-driven tools to resolve cases faster, manage conversations smarter, and access expert knowledge instantly.

Fast case resolution

Faster case resolution

Reduce handling times and resolve issues more efficiently.

Smart conversations 1

Smarter conversations

Get context and recommendations for every customer interaction.

Knowledge

Instant expert knowledge

Access real-time insights through natural language.

WE UNDERSTAND YOUR BUSINESS

Designed for utilities –
built to scale

Whether you serve electricity, gas, water, stormwater, wastewater, or EV charging, we deliver solutions tailored to your needs.

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Energy utilities

Maximize your margins and unlock new revenue streams. Accelerate time to market for new products, services, and smart assets.

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Water Utilities

Ensure reliable service while optimizing costs and resources. Resolve issues faster and meet customer needs efficiently.

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EV operators

Deliver seamless charging experiences while managing your network efficiently. Scale operations to meet growing demand.

STABLE, SECURE, AND ALWAYS ACCESSIBLE

UMAX is powered by Microsoft

Built on Dynamics 365, Azure, and the Power Platform, UMAX brings flexibility, reliability, and AI-driven innovation – powered by Copilot – helping your utility work smarter and deliver exceptional service.

Microsoft stack: Azure, Copilot, Dynamics 365

Software as a Service (SaaS)

Access real-time data and insights through a stable and secure platform.

Modular

Integrate third-party solutions in real-time with an open, flexible architecture.

Scalable

Adapt and expand your operations effortlessly as your utility grows.

POWERING UTILITIES WORLDWIDE

Global presence –
local expertise

0+
utility experts in Belgium, the UK, North America, and India
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energy and water customers in 7 countries and 11 states
0Mio
bills generated with UMAX annually
0Mio
customer accounts served by our clients

Discover how we empower utilities to work smarter

Discover how we empower utilities to work smarter

A utility expert will be in touch shortly.

TRUSTED BY UTILITIES WORLDWIDE

The proof is in our track record

We build and implement software that empowers utility teams to work smarter and achieve better results.

Broward County
Fort Worth
Baltimore County
Itineris Customer: NieuweStroom
Waterbedrijf Groningen
Itineris Customer: Boston Water and Sewer Commission
Itineris Customer: City of Dallas
Itineris Customer: Gwinnett
Itineris Customer: Arizona- Water Company
Itineris Customer: Manatee County
Itineris Customer: Cobb County
Itineris Customer: Flogas
Itineris customer: Sparki
Itineris Customer: Georgetown
Itineris Customer: City of Tallahassee
Itineris Customer: EP NL
Itineris Customer: New York City Department of Environmental Protection
Itineris Customer: Regional Water Authority
Itineris Customer: Lansing Board of Water & Light
Itineris Customer: SSE Business Energy
Itineris Customer: Guernsey Electricity
Itineris Customer: Evides
Itineris Customer: Cape Fear Public Utility Authority
Itineris Customer: Dunea
Itineris customer: SEFE Energy
Itineris Customer: Baltimore city
Itineris Customer: HS Veitur
Itineris Customer: Save
Itineris Customer: De Watergroep
Itineris Customer: Eneco
Itineris Customer: Budget Energy

SUCCESS STORIES

Hear from our customers

Discover how utilities like yours are transforming operations and delivering better service with UMAX.

Learn how Boston Water & Sewer Commission partners with Itineris,
and how UMAX is helping them transform operations, empower teams, and better serve their community.

UTILITY INSIDERS

Our latest news & insights

  • Itineris strengthens its commitment to service excellence

    Itineris strengthens its commitment to service excellence

    As part of our ongoing commitment to service excellence, we’re bringing all India‑based Itineris colleagues together in a new hub in Hyderabad, fully integrated into our global operating model.

    Read the full article

  • Sarasota County selects Itineris

    Sarasota County, Florida achieves enterprise modernization benchmark with successful UMAX CIS deployment

    The Sarasota County Public Utilities Department has successfully deployed our UMAX customer information system (CIS).

    Read the full article

  • EP NL renews partnership

    EP Commodities and Itineris renew strategic partnership

    EP Commodities, a key B2B energy supplier in the Netherlands, has signed a new six-year managed services agreement with Itineris.

    Read the full article

Help us shape the future of utilities