Sharon Noland, EVP Operations UK, SEFE

Itineris’ UMAX billing solution has enhanced our billing performance, supporting us in providing accurate and timely bills to our customers. The stability of their solution has been key in our decision to continue our partnership. We are now moving to a cloud-based system, ensuring a best-of-breed environment with Itineris’ billing engine at its core.

Sharon Noland

EVP Operations UK
SEFE

Itineris customer: SEFE Energy

About SEFE Energy

SEFE Energy is a leading energy provider in the UK, supplying gas, electricity, and green energy products to nearly 20,000 customers and 48,000 sites.

gas
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CUSTOMERS (GAS)
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SITES (GAS)
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USERS OF OUR UMAX SOFTWARE SOLUTION

Challenges

SEFE Energy manages a diverse portfolio of nearly 20,000 gas customers. To optimise their billing processes and boost operational efficiency, they were looking for a billing solution that could:

  • Handle a vast and complex I&C business.

  • Efficiently manage their gas contracts.

  • Ensure accurate and timely billing for both flexible and fixed products.

Solution

After a thorough search and selection process, SEFE Energy chose Itineris’ advanced billing solution, UMAX, built on the powerful Microsoft platform and tailored specifically for the UK utility industry.

 

Key features of UMAX include:

  • Timely and precise bill generation.

  • The ability to manage both flexible and fixed product contracts.

  • A reliable and stable billing environment.

Results

Since adopting UMAX in 2018, SEFE has managed to maintain a high standard of billing accuracy each month, ensuring timely bill dispatch consistency achieving a 98% billed portfolio each month for their Gas customers. Additionally, their reliable billing process allows them to manage a diverse range of product offerings without compromising on performance.

98%

BILLED PORTFOLIO

Extension of partnership and scope

In 2024, SEFE Energy extended its partnership with Itineris to upgrade UMAX to the latest version on Microsoft Dynamics 365, expanding the project scope to include power as well as gas.

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