WATER UTILITIES

Efficiency, customer focus, and sustainability – all in one.

Water utilities face increasing pressures from climate change, water scarcity, and network leakages. Ensuring a reliable water supply for the future makes water conservation more critical than ever. At the same time, utilities must deliver exceptional customer service while optimizing operations and efficiency. The UMAX Utility Suite helps you address these challenges.

Sectors Operational excelence low cost

Operational excellence
at low cost to serve

Streamline and automate billing, customer management, and field services.

Sectors Customer central

Put your customers at the center

Equip your CSRs with real-time data, AI-powered self-service, and omnichannel capabilities.

Sectors Savings 223

Optimize your financial operations

Automate and modernize your financial operations while monitoring performance in real-time.

Sectors Supply chain

Achieve supply chain and asset resilience

Gain real-time inventory insights, enhance planning, and unify warehouse management.

Sectors Integrate systems

Integrate seamlessly across your utility ecosystem

Connect your systems seamlessly for unified operations and end-to-end visibility.

Cecil McMaster, NY DEP

The combination of the UMAX Utility Suite and Microsoft provides a world-class SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.

Cecil McMaster

Business Information Officer
New York City Department of Environmental Protection

Cecil McMaster, NY DEP

The combination of the UMAX Utility Suite and Microsoft provides a world-class SaaS solution we simply couldn’t find with other vendors. It is a powerful answer to our customer service challenges. I also appreciate the dedication of the Itineris staff and their innovative approach. They are a true partner.

Cecil McMaster

Business Information Officer
New York City Department of Environmental Protection

Sectors Operational excelence low cost white

Operational excellence
at low cost to serve

To focus on your core business – supplying water – administrative processes must run smoothly, efficiently, and with high automation.

The UMAX Utility Suite enables you to automate and streamline operations across billing, customer management, and field services.

Sectors Customer central white

Put your customers at the center

Customer Service Representatives (CSRs) need complete, real-time access to data to resolve inquiries first-time-right and plan field interventions efficiently.

With AI-powered self-service and omnichannel capabilities, the UMAX Utility Suite provides a 360° view of all customer interactions, processes, and field operations, enabling proactive management and improved satisfaction.

Sectors Savings 228

Optimize financial operations

A clear and up-to-date view of your financials is critical for informed decisions. The UMAX Utility Suite helps you automate and modernize financial operations while monitoring performance in real-time.

Features include:

  • full general ledger capabilities,
  • intelligent budgeting and forecasting,
  • touchless vendor invoicing,
  • fixed assets lifecycle management,
  • advanced project operations, and
  • simplified compliance to local regulation.
Sectors Supply chain white

Achieve supply chain and asset resilience

Efficient procurement and asset management require digital visibility, planning, and integrated workflows.

The UMAX Utility Suite provides real-time inventory management, optimized master planning, and integrated warehouse systems, ensuring projects and operations run smoothly while supporting sustainability goals.

Sectors Integrate systems white

Integrate seamlessly across your utility ecosystem

Every water utility operates within a complex technology landscape. Our open architecture and native integration with Dynamics 365 allow you to connect effortlessly with your existing systems – without costly custom development.

Benefit from over 500 Microsoft connectors and easily integrate with industry-critical tools such as SCADA systems, IoT sensor data, weather forecast APIs, smart meter data, energy usage data, and more. This ensures end-to-end visibility, streamlined workflows, and a unified operating model.

OUR SOLUTIONS

UMAX Utility Suite

Itineris’ UMAX Utility Suite is a flexible, AI-powered platform for utilities, combining CIS, CRM, ERP, and data solutions. It helps you streamline operations, deliver personalized customer experiences, and act on real-time insights, all seamlessly powered by Microsoft and Copilot.

UMAX Icons Customer platform Gr v2

UMAX Customer Platform

At the core of our Utility Suite, the UMAX Customer Platform provides a robust set of modules designed to streamline operations, simplify processes, and elevate customer engagement.

UMAX Icons Real Time gr v2

UMAX Real-Time

Leverage real-time data to optimize operations, enable dynamic pricing, manage imbalances, and run what-if simulations – supporting complex tariffs and the rollout of new products and services.

UMAX Icons Add ons gr v2

UMAX Add-ons

Extend and enrich your UMAX experience with advanced capabilities that seamlessly integrate with the UMAX Customer Platform.

UMAX and AI icon

UMAX & AI

AI and Microsoft Copilot are natively embedded in the UMAX Utility Suite, using machine learning and intelligent agents to help you work smarter and achieve better results.

Discover how we empower utilities to work smarter

Discover how we empower utilities to work smarter

A utility expert will be in touch shortly.

WATER UTILITIES

The proof is in our track record

We build and implement software for utilities that helps great people do great work.

Broward County
Fort Worth
Baltimore County
Waterbedrijf Groningen
Itineris Customer: Boston Water and Sewer Commission
Itineris Customer: City of Dallas
Itineris Customer: Gwinnett
Itineris Customer: Arizona- Water Company
Itineris Customer: Manatee County
Itineris Customer: Cobb County
Itineris Customer: Georgetown
Itineris Customer: City of Tallahassee
Itineris Customer: New York City Department of Environmental Protection
Itineris Customer: Regional Water Authority
Itineris Customer: Lansing Board of Water & Light
Itineris Customer: Evides
Itineris Customer: Cape Fear Public Utility Authority
Itineris Customer: Dunea
Itineris Customer: Baltimore city
Itineris Customer: De Watergroep

News & insights

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    This acquisition fits in the ambition of both companies to be at the forefront of the energy and digital transition.

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    We have successfully launched our cloud-based Customer Information Solution, UMAX, at The New York City Department of Environmental Protection (DEP).

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    These findings significantly influence Utilities’ “cost to serve” customers and substantiate the investment in a new CIS system.

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  • Customer Case - NYC DEP selects UMAX to modernize customer service and billing solutions

    NYC DEP selects UMAX to modernize customer service and billing solutions

    We are very pleased to partner with NYC DEP to modernize its technology, streamline its operations and provide better service to its customers.

    Read the full article