Itineris demonstrated a strong commitment to teamwork and their consultants are very results-driven, while maintaining a realistic perspective and showing deep engagement. Many Dunea employees truly enjoy working with the Itineris team, which is a key factor in making such a huge project a success.

Wendy Kloeg-Laeven

Division Manager Customer and Business Support
Dunea

NieuweStroom

About NieuweStroom

NieuweStroom is an innovative energy supplier in the Netherlands, known for its dynamic energy contracts and focus on helping customers make smarter energy decisions. By combining transparency, flexibility and real-time insights, the company enables its customers to better understand their energy consumption and respond quickly to changing market conditions.

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Challenges and Objectives

Operating in a highly dynamic energy market brings unique challenges. Customers increasingly expect greater visibility into their energy consumption and costs, while energy suppliers need the flexibility to respond quickly to changing market conditions.

To support its next phase of growth, NieuweStroom needed a platform that could keep pace with its evolving business. The company was looking for a scalable solution capable of processing increasing volumes of real-time data, streamlining operations and accelerating the introduction of new products, services and pricing models.

Itineris and its UMAX solution offered the combination of utility industry expertise, flexibility and real-time capabilities that NieuweStroom was looking for. Built on Microsoft Dynamics 365, UMAX provided the foundation required to support the company's evolving needs.

Solution

To help NieuweStroom achieve its objectives, Itineris implemented UMAX on Microsoft Dynamics 365, together with UMAX Real-Time.

The implementation included:

  • UMAX Manage – a utility CIS that streamlines the entire meter-to-cash process, from customer management and billing to financial operations.

  • UMAX Grow – a CRM solution that helps NieuweStroom strengthen customer relationships, act on insights and support sales growth.

  • UMAX Serve – a customer service solution that combines an intuitive dashboard with a 360-degree customer view, enabling CSRs to efficiently manage requests and track every interaction in one place.

  • UMAX Real-Time – Itineris' advanced real-time rating and pricing engine, supporting NieuweStroom's dynamic energy offering.

Together, these solutions provide NieuweStroom with a scalable platform that combines financial management, customer engagement, operational efficiency and real-time rating and pricing capabilities. The platform helps NieuweStroom streamline operations, manage growing volumes of real-time data and bring new products and services to market more efficiently.

Results

Hear the story from NieuweStroom

What led NieuweStroom to choose Itineris and UMAX? What were the key challenges they wanted to solve? And what made the partnership successful?

Hear directly from NieuweStroom's CEO, CTO and CIO as they look back on the journey, the decisions they made and the lessons they learned along the way.

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