Hear the story from NieuweStroom

What led NieuweStroom to choose Itineris and UMAX? What challenges were they looking to solve? And what has made the partnership successful so far?

Hear directly from NieuweStroom’s CEO, CTO and CFO as they share why they chose UMAX, how the platform is helping them scale for future growth and how they see the partnership evolving in the years ahead.

NieuweStroom

About NieuweStroom

NieuweStroom is an innovative energy supplier in the Netherlands and a pioneer in dynamic energy contracts. By combining transparency, flexibility and real-time insights, the company helps customers make smarter energy decisions and better understand their energy consumption. With ambitious growth plans, NieuweStroom aims to become a top five player in the Dutch energy market within the next two years, while continuing to help customers respond quickly to changing market conditions.

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Challenges and Objectives

Operating in a highly dynamic energy market brings unique challenges. Customers increasingly expect greater visibility into their energy consumption and costs, while energy suppliers need the flexibility to respond quickly to changing market conditions.

To support its ambitious growth plans, NieuweStroom needed a platform that could keep pace with its evolving business. The company was looking for a scalable solution capable of processing increasing volumes of real-time data, streamlining operations and accelerating the introduction of new products, services and pricing models.

Itineris and its UMAX solution offered the combination of utility industry expertise, flexibility and real-time capabilities that NieuweStroom was looking for. Built on Microsoft Dynamics 365, UMAX provides the foundation required to support the company’s evolving needs.

Solution

To help NieuweStroom achieve its objectives, Itineris implemented UMAX on Microsoft Dynamics 365, together with UMAX Real-Time.

The implementation included:

  • UMAX Manage – a utility CIS that streamlines the entire meter-to-cash process, from customer management and billing to financial operations.

  • UMAX Grow – a CRM solution that helps NieuweStroom strengthen customer relationships, act on insights and support sales growth.

  • UMAX Serve – a customer service solution that combines an intuitive dashboard with a 360-degree customer view, enabling CSRs to efficiently manage requests and track every interaction in one place.

  • UMAX Real-Time – Itineris’ advanced real-time rating and pricing engine, supporting NieuweStroom’s dynamic energy offering.

Together, these solutions provide NieuweStroom with a scalable platform that combines financial management, customer engagement, operational efficiency and real-time rating and pricing capabilities. The platform helps NieuweStroom streamline operations, manage growing volumes of real-time data and bring new products and services to market more efficiently.

Results

Wendy Kloeg-Laeven Division Manager Customer and Business Support Dunea

I’ve never seen a software migration run as smoothly as this one. With Itineris, we have a partner that understands where we want to go and is just as committed to getting there as we are.

Siem Simonis

CTO, NieuweStroom

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