5 steps companies can take to improve operations and unlock new revenue opportunities

Recent research by Goldsmiths, the University of London, and Microsoft found that UK companies could provide an extra £48 billion to the economy if they made simple tech and talent changes. The research indicates that a failure to fully embrace technology is harming businesses.

The research suggests a few steps that companies can take to improve their operations and unlock new revenue opportunities:

  1. Invest in agility and change management – focus on agile solutions related to remote working, data analytics, and security.
  2. Focus on diversity and inclusion – avoid the risk of becoming an echo chamber, which can limit creativity and potential.
  3. Build automation services – use technology to remove repetitive tasks and free up staff to work on more complex issues.
  4. Develop data analytics capabilities – the intelligent use of data can be the difference between survival and failure for companies.
  5. Shore up your security – given the shift towards remote working, security has become more important than ever.
Microsoft partners

“The key here is that Microsoft’s partners are a perfect fit for the idealised model for competitiveness – talent, technology capabilities, expertise, digital skills and adaptability. Our partners are hiring new staff with cutting-edge digital skills, they are using cloud-based technology in innovative ways to solve problems for customers and they actively plan for the future to meet changing trends in the marketplace. James Chadwick, Interim General Manager of One Commercial Partner at Microsoft UK

Want to know how we – as a Microsoft partner – can help you in your digital transformation?

In one of our recent blog posts, we shared 5 findings that significantly influence Utilities’ cost to serve when investing in a new cloud-based Customer Information System (CIS). A highly configurable, modern CIS system allows Utilities to keep up with ever-changing needs quickly and efficiently, while keeping their employees and customers engaged.

As a Microsoft partner since 2013, we have helped numerous companies – also in the UK – in their digital transformation journey.

Want to have a chat about your plans? Let’s talk!

Source: Microsoft News. To read the entire article, click here

Want to learn more about our solutions? Let’s talk!

Continue Reading

  • Customer journey

    How to create a seamless customer experience

    Today, utility customers want to be able to optimize their energy bill, use the eco-friendly energy sources they want, have the freedom to select the service provider of their preference, and all while enjoying a seamless customer experience. Key to this is understanding the customer journey.

  • Smart energy meter

    5 tips to successfully navigate the Half-Hourly Settlement

    UK energy suppliers must manage many regulatory obligations and industry standards, including MHHS. Learn how our software can help you navigate these.

  • Avoid unpaid bills with CleverCollect

    Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities

    Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.