Arizona Water Company advances enterprise transformation with a successful UMAX CIS launch

DATE

April 7, 2026

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In cooperation with E Source and Itineris, Arizona Water Company (AWC) has gone live with their new UMAX CIS solution. The Itineris solution suite includes a Customer Information Solution, Customer Service, Customer Self-Service, Field Services, Cashiering, and the Test & Inspection Portal. By unifying AWC’s service center locations and providing a robust Customer Self-service tool, AWC will also substantially empower AWC customers through communication options and account insights.

Fred Schneider

“Successfully launching our new UMAX CIS is a testament to the dedication of our teams and the strength of our partnership with Itineris. This system will enhance the customer experience, and support operations across our utility. What matters most is that we’re not doing this alone. Itineris has committed to being with us for the long haul, ensuring we continue to grow, adapt, and deliver exceptional service well into the future.”

Fred Schneider,
President & Chief Operating Officer at AWC

“We’re proud to celebrate this go‑live with such a forward‑thinking utility; their commitment and collaboration made this transformation possible. We are honored to be their long‑term partner as they continue to innovate and grow.”

Hans Dekeyser,
General Manager and EVP at Itineris

Hans Dekeyser - Itineris Management Team

With the new system in place, Arizona Water Company is well positioned to deliver on its enduring commitment to reliably provide clean drinking water through their award-winning production and distribution systems.

About Arizona Water Company

Arizona Water Company is an investor-owned utility that has served growing Arizona communities for more than 70 years. In 1955, the Company purchased 10 water systems from the Arizona Public Service Company. Today, they operate 24 water systems in more than 30 communities throughout Arizona. Their corporate office is located in Phoenix, and they have 12 local offices located in the communities they serve. Arizona Water Company is proud to provide clean and reliable drinking water through their award-winning production and distribution systems on demand, every day. Click here for more information.

About Itineris

Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.

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