Gwinnett County

Gwinnett County Water Resources implements new customer solution

DATE

June 25, 2026

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Gwinnett County Water Resources (GCDWR) has implemented their new customer service solution, UMAX. This software suite, provided by the software company Itineris, is a fully modernized customer self-service portal. This solution will noticeably enhance GCDWR’s operational efficiency by introducing capabilities that streamline and automate key processes through advanced workflows and queue management. UMAX will equip utility staff with stronger self-service tools, decrease the volume of support inquiries, and elevate the overall customer experience.

Rebecca Shelton, Gwinnett

“The UMAX Customer Information System implementation elevates our operations and enhances our customers’ experience. This platform advances our mission of providing superior water service at an excellent value.“

Rebecca Shelton
Department Director, GCDWR

“This milestone underscores the power of our collective expertise and the strong partnership we’ve built with GCDWR, enabling them to serve their customers with advanced, future-ready solutions. We look forward to supporting their next phase of innovation.”

Kimberly Williams
Senior Vice President, Itineris

Kimberly

With this new solution in place, GCDWR will be even better positioned to uphold its commitment to sustainable stewardship, operational excellence, and reliable, high-quality service—ensuring the residents of Gwinnett County continue to receive essential water services that are efficient, resilient, and responsibly managed for the future.

About Gwinnett County Water 

Founded in 1958, the Gwinnett County Department of Water Resources manages and maintains the publicly owned water, sewer, and stormwater infrastructure for the county’s rapidly growing population and provides clean water for Gwinnett County at an excellent value. Today, the county is home to over a million residents with continued growth on the horizon.

About Itineris

Itineris is a global software company focused exclusively on utilities. The company develops, delivers, and supports the UMAX Utility Suite, a modern customer information system (CIS), CRM, and ERP platform designed specifically for the utility industry. Built on Microsoft Dynamics 365 platform and delivered on Microsoft Azure, UMAX supports utilities in modernizing their core operations, acting on real‑time data, and providing personalized customer experiences. Itineris operates worldwide, with offices in Belgium, the United Kingdom, India, and North America.

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