UMAX ADD-ONS

Extend. Simplify. Accelerate.

Utilities face constant pressure to reduce cost-to-serve, accelerate processes, and meet rising customer expectations.

Our UMAX add-ons help you address these challenges with targeted capabilities that cut lead times, improve efficiency, and boost customer satisfaction. Seamlessly integrated with the UMAX Customer Platform and powered by Microsoft, they deliver measurable impact from day one.

Notification Services Portal

Keep your customers informed effortlessly with automated alerts for call-ahead notifications, water leak warnings, and past-due notices. Fully integrated with the UMAX Customer Platform, Notification Services eliminates manual processes and third-party tools, ensuring timely communication and improved customer satisfaction.

Inspect & Test Portal

Simplify compliance and reduce administrative effort by enabling contractors to manage licenses, certifications, and inspection results online. The Inspect & Test Portal streamlines workflows, minimizes errors, and ensures accurate data for backflow devices and other critical equipment.

Payment Assistance Portal

Accelerate pledge processing and improve customer support by automating interactions with assistance agencies. The Payment Assistance Portal reduces email volume and manual tasks, allowing agencies to quickly pledge funds, track disconnection status, and confirm payments – helping you serve vulnerable customers more efficiently.

OUR SOLUTIONS

UMAX Utility Suite

Itineris’ UMAX Utility Suite is a flexible, AI-powered platform for utilities, combining CIS, CRM, ERP, and data solutions. It helps you streamline operations, deliver personalized customer experiences, and act on real-time insights, all seamlessly powered by Microsoft and Copilot.

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UMAX Customer Platform

At the core of our Utility Suite, the UMAX Customer Platform provides a robust set of modules designed to streamline operations, simplify processes, and elevate customer engagement.

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UMAX Real-Time

Leverage real-time data to optimize operations, enable dynamic pricing, manage imbalances, and run what-if simulations – supporting complex tariffs and the rollout of new products and services.

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UMAX Add-ons

Extend and enrich your UMAX experience with advanced capabilities that seamlessly integrate with the UMAX Customer Platform.

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UMAX & AI

AI and Microsoft Copilot are natively embedded in the UMAX Utility Suite, using machine learning and intelligent agents to help you work smarter and achieve better results.

Discover how we empower utilities to work smarter

Discover how we empower utilities to work smarter

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