How to improve Customer Experience in uncertain times

INTERVIEW: How can Utilities improve Customer Experience in uncertain times?

How can utilities redesign their customer retention strategies to reduce overall churn?

We recently joined a panel discussion at the Future of Utilities Summit during which Richard Rouse, Industry Solution Specialist at Microsoft & Kris Marlein, VP Integrated Utilities Europe and Tom Jenkins, UK Sales Manager at Itineris, shared their views.

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