How to improve Customer Experience in uncertain times

INTERVIEW: How can Utilities improve Customer Experience in uncertain times?

How can utilities redesign their customer retention strategies to reduce overall churn?

We recently joined a panel discussion at the Future of Utilities Summit during which Richard Rouse, Industry Solution Specialist at Microsoft & Kris Marlein, VP Integrated Utilities Europe and Tom Jenkins, UK Sales Manager at Itineris, shared their views.

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    Assisting vulnerable customers and managing debt

    Today, utilities are faced with an increasing number of customers who struggle to pay their energy or water bill. Now more than ever, you must adopt a proactive, digital approach to managing customers in debt.

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    Learn how to manage your utility business across different regions and how to efficiently handle multiple legal entities, currencies, and countries of service.

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