Manatee County achieves digital transformation milestone with successful UMAX CIS deployment

ATLANTA – March 20, 2024 – In cooperation with Itineris, Whitlock Consulting Group, and Paymentus, the Manatee County Utility Department (MCUD) of Manatee County, Florida, has successfully deployed its new UMAX customer information system (CIS), customer self-service system, and Paymentus payment solution.

After a thorough evaluation of leading utility CIS vendors, MCUD selected Itineris’ UMAX, a native cloud-based solution built on the Microsoft Dynamics 365 platform. With it, MCUD will achieve faster, more reliable business processes through operational efficiencies, including automated workflows and queue management. UMAX has empowered MCUD’s end users with enhanced customer experience and self-service capabilities, which will substantially reduce inquiries and turnaround times, alleviating CSR workload and enabling them to focus on higher-value operational tasks.

MCUD viewed the adoption of this best-of-breed technology as a critical step forward in innovation and technological excellence, crucial to meeting their commitment to delivering efficient, effective, and responsive service to their constituents.

With the new system in place, Manatee County is well positioned to deliver on its strategic plan to reliably serve its constituents, provide more self-service options, optimize service delivery, and streamline data management.