Responsible AI in utilities

Responsible AI in utilities: from ambition to real-world impact

Utilities are under pressure to decarbonize, digitize, and operate more efficiently – and AI is increasingly central to how they’ll get there. But adopting AI without compromising on regulatory standards and security is where the real challenge lies. That tension is exactly where AI strategy needs to start.

In this interview, recorded at the Future of Utilities Energy Transition Summit, Frederik Op de Beeck from Microsoft shares how utilities can adopt AI responsibly and at scale – and why the right partners are essential to turning AI ambition into real operational impact.

Watch the interview

Why AI and regulation must go hand in hand

Responsible AI principles and enterprise‑grade security

“Utilities operate some of the most critical infrastructure in society. That’s why regulation and security are a given – and why AI must be designed with that in mind.”

Frederik Op de Beeck,
Business Manager Utilities, Microsoft

“AI is moving beyond proof of concept. We’re seeing real-life implementations that free up time and fundamentally improve how utilities operate.”

Frederik Op de Beeck,
Business Manager Utilities, Microsoft

The role of industry partners in turning AI into real‑world impact

Native AI and security with the UMAX Utility Suite, built on Dynamics 365

Real AI use cases in utilities today

AI adoption in utilities isn’t a sprint.

The utilities getting it right are moving deliberately – with the right foundations in place.

See what responsible AI looks like in practice for your utility

Discover how Itineris’ UMAX Utility Suite – built natively on Microsoft Dynamics 365 and Azure –
helps utilities adopt AI securely, effectively, and with confidence.

Want to learn more about our solutions? Let’s talk!

Continue Reading

  • Smart energy meter

    5 tips to successfully navigate the Half-Hourly Settlement

    UK energy suppliers must manage many regulatory obligations and industry standards, including MHHS. Learn how our software can help you navigate these.

    Read the full article

  • Avoid unpaid bills with CleverCollect

    Itineris unveils CleverCollect: a new intelligent billing and dunning software for utilities

    Itineris' new intelligent billing solution CleverCollect provides vital intelligence to move from a one-size-fits-all e-bill enrollment and dunning strategy toward a more effective, personalized approach to customer payment journeys.

    Read the full article

  • Water conservation

    Helping utility customers become water conservation heroes

    To optimize water conservation initiatives, utilities are streamlining their processes and implementing automated insights. Learn how your utility customers can become real water conservation heroes.

    Read the full article