May 26, 2026
The City of Dallas, Texas (COD) has gone live with their new UMAX CIS solution, on time and on budget. The Itineris solution suite includes a customer information solution, Customer Engagement, Customer Self-Service, and integration with Paymentus’ electronic billing and payment software.
These solutions will significantly improve COD’s business operational efficiencies by providing functionality that will streamline and automate processes using automated workflows and queue management. UMAX will empower COD’s end users with improved self-service capabilities, which will serve to substantially reduce inquiries for customer support representatives while improving customer experience holistically.
With this new solution in place, COD will be better equipped to achieve its strategic plan to streamline operations and improve the delivery of vital services to Dallas citizens at a fair and reasonable cost.
About the City of Dallas
The City of Dallas has a long history of building and sustaining the essential infrastructure that keeps a growing region moving forward. Since 1881, its water operations have evolved from a small municipal service into one of the largest and most reliable utility systems in the nation—supporting more than 2.6 million residents across Dallas and 27 surrounding communities. Today, the city manages an expansive 5,000‑mile network that delivers over 150 billion gallons of treated water each year, along with comprehensive wastewater and stormwater services.
About Itineris
Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.
