How to improve Customer Experience in uncertain times

INTERVIEW: How can Utilities improve Customer Experience in uncertain times?

How can utilities redesign their customer retention strategies to reduce overall churn?

We recently joined a panel discussion at the Future of Utilities Summit during which Richard Rouse, Industry Solution Specialist at Microsoft & Kris Marlein, VP Integrated Utilities Europe and Tom Jenkins, UK Sales Manager at Itineris, shared their views.

Watch video

Let’s talk!

Please contact us today if you would like to know how we help Utilities to improve their customer experience.

Want to learn more about our solutions? Let’s talk!

Continue Reading

  • 5 findings that influence the business case when analysing the cost of a modern CIS system

    Analyzing the cost of a modern CIS system: 5 findings that influence the business case

    These findings significantly influence Utilities’ “cost to serve” customers and substantiate the investment in a new CIS system.

    Read the full article

  • How to improve Customer Experience in uncertain times

    INTERVIEW: How can Utilities improve Customer Experience in uncertain times?

    Microsoft and Itineris share their views on how Utilities can redesign their customer retention strategies to reduce overall churn.

    Read the full article

  • 5 Questions: Vanessa Edmonds, TMG Consulting Utility Forum 2017

    In this “5 Questions” interview, Vanessa Edmonds shares insights about the firm's upcoming knowledge sharing event - the TMG Utility Forum.

    Read the full article