March 24, 2026
ATLANTA – March 18, 2026 — After a thorough evaluation of the leading utility customer information system (CIS) vendors, the Broward County Water and Wastewater Services (WWS) has selected the Itineris UMAX suite of solutions to replace their aging Peace Software legacy system. UMAX is a modern, native cloud-based solution built in and on the Microsoft Dynamics 365 platform. These solutions will help WWS better manage water, wastewater and reclaimed water services to their 60,000 customers throughout Broward County.
The scope of this project includes the Itineris UMAX CIS, Customer Service, Customer Self-Service, and Field Services modular solutions. Equipped with these solutions, WWS will achieve faster, more reliable business processes through new operational efficiencies, including automated workflows and call management. UMAX will empower WWS’s end users with improved self-service capabilities, which will substantially reduce call center inquiries while empowering customers. The result: truly improved customer and user experience.
About Broward County Water and Wastewater Services
Broward County Water and Wastewater Services provides drinking water, regional wastewater treatment, and water resource management for residents and businesses across Broward County, Florida. It serves approximately 60,000 water customers and supports wastewater treatment for more than 600,000 people. As part of the county’s Public Works Department, WWS focuses on reliable utility service, environmental protection, and long‑term infrastructure planning. Click here for more information.
About Itineris
Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.
