Broward County selects Itineris

Broward County, Florida selects Itineris for replacement of Customer Information System

DATE

March 24, 2026

SHARE

ATLANTA – March 18, 2026 — After a thorough evaluation of the leading utility customer information system (CIS) vendors, the Broward County Water and Wastewater Services (WWS) has selected the Itineris UMAX suite of solutions to replace their aging Peace Software legacy system. UMAX is a modern, native cloud-based solution built in and on the Microsoft Dynamics 365 platform. These solutions will help WWS better manage water, wastewater and reclaimed water services to their 60,000 customers throughout Broward County.

The scope of this project includes the Itineris UMAX CIS, Customer Service, Customer Self-Service, and Field Services modular solutions. Equipped with these solutions, WWS will achieve faster, more reliable business processes through new operational efficiencies, including automated workflows and call management. UMAX will empower WWS’s end users with improved self-service capabilities, which will substantially reduce call center inquiries while empowering customers. The result: truly improved customer and user experience.

Kimberly

“By choosing Itineris and our UMAX solutions, Broward County Water is elevating the customer experience while embracing technology at a pace that supports their growth – the right fit for WWS’ ongoing needs. We are so proud to welcome WWS to our Magenta Family! Our Team is excited to deliver a successful implementation and enter an ongoing, mutually beneficial partnership.”

Kimberly Williams,
Senior Vice President at Itineris

About Broward County Water and Wastewater Services

Broward County Water and Wastewater Services provides drinking water, regional wastewater treatment, and water resource management for residents and businesses across Broward County, Florida. It serves approximately 60,000 water customers and supports wastewater treatment for more than 600,000 people. As part of the county’s Public Works Department, WWS focuses on reliable utility service, environmental protection, and long‑term infrastructure planning. Click here for more information.

About Itineris

Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.

Continue Reading

  • Enovos selects Itineris

    Enovos Luxembourg selects Itineris as long-term partner to modernize operations and drive innovation

    Enovos Luxembourg, the leading energy supplier and producer of renewable energy in Luxembourg, has selected Itineris and its UMAX platform to support the next phase of its operational transformation.

    Read the full article

  • Gwinnett County

    Gwinnett County Water Resources implements new customer solution

    Gwinnett County has successfully implemented its new UMAX CIS solution, helping modernise operations and improve customer service for its growing community.

    Read the full article

  • Fort Worth selects Itineris

    Fort Worth Water Utility selects Itineris for replacement of customer information system

    After a thorough evaluation of the leading utility Customer Information System (CIS) vendors, Fort Worth Water has selected UMAX to replace their aging legacy system.

    Read the full article