May 26, 2026
After a comprehensive evaluation of the leading utility customer information system (CIS) vendors, Fort Worth Water (FWW) has selected Itineris’ UMAX CIS to replace their aging legacy system. UMAX is a modern, native cloud-based solution built on the Microsoft Dynamics 365 platform. This solution will help FWW to better deliver water, wastewater and reclaimed water services to their 1.45 million customers throughout Fort Worth and its surrounding communities.
The scope of this project includes Itineris’ UMAX CIS, Customer Service, UMAX Marketing, Customer Self-Service, and Field Services. Equipped with this solution, FWW will achieve faster, more reliable business processes through new operational efficiencies, including automated workflows and queue management. UMAX will empower FWW’s end users with improved self-service capabilities, which will serve to substantially reduce inquiries for customer support representatives while empowering customers and improving the customers’ experience.
About Fort Worth Water Utility
Fort Worth Water, supported by 1,000 dedicated employees, provides water, wastewater, and reclaimed water services to more than 1.45 million people in Fort Worth and surrounding communities. With a total treatment capacity of 512 million gallons per day for drinking water and 166 million gallons per day for wastewater, the utility operates an extensive network of over 4,104 miles of water distribution pipelines and 3,994 miles of wastewater collection lines. This infrastructure ensures reliable service across the region while positioning the Fort Worth Water Utility to meet the current needs of its customers while preparing for future growth.
About Itineris
Itineris develops, delivers, and supports UMAX, a highly configurable and modern CIS & CRM solution designed specifically for utilities. Built on the powerful Microsoft Dynamics 365 platform and delivered as a service in the Microsoft Azure cloud, UMAX improves customer experience through native Copilot AI-powered omnichannel communications and generative AI knowledgebase learning, while enhancing the user and customer experience through automation and user-defined workflows.
